FAQs

Frequently Asked Questions

1. Are your products original branded items?
Yes, we sell original branded dresses at the lowest possible prices.

2. What payment methods do you accept?
We accept Cash on Delivery (COD) and Bank Deposit.

3. How long does delivery take?

• Major cities (Lahore, Karachi, Islamabad, Rawalpindi, Multan): 2-3 working days
• Other cities: 4-5 working days
• International orders: delivery time varies by destination — contact us on WhatsApp for details

4. How much are the shipping charges?
PKR 250 flat rate for domestic orders. International shipping charges vary — contact us on WhatsApp for a quote.

5. How do I track my order?
Once your order is shipped, a tracking number/link is sent to your registered email address.

6. Can I cancel my order after placing it?
Yes. After placing an order, you'll receive a WhatsApp confirmation message asking you to confirm or cancel. If you choose to cancel, your order is cancelled with no charges.

7. What if my order is delayed, lost, or damaged?
Contact our customer service immediately. We fully investigate every case with our courier partner and take appropriate action (replacement, refund, or compensation as applicable).

8. Do you ship internationally?
Yes. Contact us on WhatsApp for shipping rates and estimated delivery time to your country.

9. What is your return/refund policy?
Please refer to our [Return & Refund Policy] page for full details.

10. How can I contact customer support?
Reach out via WhatsApp or email wecare@brandeddupes.com.